This Privacy Policy explains how Spoke House handles personal data in connection with its bicycle servicing and repair workshop, website, and related communications. It applies to visitors, customers, and other individuals who interact with us through phraseanttire.homes or through workshop booking and intake channels.
This introduction outlines how the policy is organized and where to find key information.
We may collect identification and contact details, bicycle and service information, appointment preferences, intake notes, inspection findings, quote approvals, payment records, and communications sent to us. Where needed for service delivery, we also process information about the bicycle's condition, requested repairs, parts compatibility, and collection or handover details.
We receive data when a customer contacts the workshop, submits a form, books by phone or email, or brings in a bicycle for service. We also generate records during intake, mechanical inspection, scope confirmation, repair work, quality checks, and service summary preparation. Limited technical data may be collected when the website is used.
Our website may use essential cookies to support page functions and form submission, and functional cookies to remember limited preferences. We may also use analytics or performance cookies to understand site usage in a general way. Cookie settings may differ by browser and device, and some cookies may remain active for a limited period after the session ends.
You may control cookies through your browser or device settings and, where available, through any on-site preference tools. Some cookies are necessary for basic site functions and may not be fully disabled without affecting the website's operation. If cookies are blocked, certain forms or features may not work as intended.
Subject to legal limits, individuals may ask to access, correct, update, or delete certain personal data, and may object to or restrict some processing where applicable. Requests may be declined or limited if the information is needed for legal compliance, service administration, or recordkeeping. We may ask for information to verify the request before acting on it.
To make a privacy request, provide enough information for us to identify the relevant record and the nature of the request. We will review the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.
We retain personal data for the period needed to manage inquiries, complete repairs, maintain service records, handle payment and accounting matters, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where practical. Some records may be kept longer if required to resolve disputes, enforce agreements, or comply with law.
If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. We encourage users to review the policy periodically.
We use personal data to respond to inquiries, schedule appointments, receive and identify bicycles, inspect service needs, prepare and confirm quotes, carry out repairs and adjustments, manage parts ordering, complete quality checks, provide collection summaries, process payments, maintain records, and communicate about service status or follow-up matters. We may also use limited data to operate and improve the website, manage security, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, record management, payment processing, or other workshop operations. Where parts must be ordered, relevant information may be shared with suppliers to confirm compatibility and availability. Any third party receiving data is expected to use it only for the agreed purpose and to protect it appropriately.
We may disclose personal data when necessary to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information to establish, exercise, or defend legal claims, to prevent fraud or misuse, or to protect the rights, property, or safety of the workshop, our customers, or others.
